Company Name: JILL VORTEX LLC
Website: jillvortex.onl
Email: info@jillvortex.onl
Phone: (620) 263-5273
1. Overview
At JILL VORTEX LLC, customer satisfaction is our top priority. We accept returns and offer refunds on eligible products in accordance with this policy. Please read carefully to understand your rights and responsibilities.
2. Eligibility for Returns
- Items must be returned within 30 days from the delivery date.
- Products must be in original condition, unused, and in their original packaging.
- Certain items are non-returnable, including:
- Customized or personalized tools
- Clearance or final sale items
3. How to Initiate a Return
- Contact us via email at info@jillvortex.onl or by phone at (620) 263-5273.
- Provide your order number, product details, and reason for return.
- Our support team will provide a Return Merchandise Authorization (RMA) number and instructions for shipping.
Returns sent without an RMA number may not be accepted.
4. Return Shipping
- Customers are responsible for return shipping costs unless the item was defective or shipped incorrectly.
- We recommend using a trackable shipping method to ensure the package reaches us safely.
- JILL VORTEX LLC is not responsible for lost or damaged return shipments.
5. Refund Process
- Once we receive and inspect your return, we will notify you via email regarding the approval or rejection of your refund.
- Approved refunds will be processed to the original payment method within 7–10 business days.
- Shipping costs are non-refundable, except in cases where we shipped the wrong or defective item.
6. Exchanges
- If you wish to exchange an item for the same product, please follow the return process above.
- For exchanges of a different product, the return must be processed first, and a new order placed for the desired item.
7. Damaged or Defective Items
- Please inspect your items upon delivery.
- If your item arrives damaged or defective, contact us immediately with photos of the damage.
- We will provide a replacement or refund at no additional cost.
8. Policy Updates
- JILL VORTEX LLC reserves the right to update or modify this Refund and Returns Policy at any time.
- Updates will be posted on our website and apply to all purchases made after the change.
9. Contact Us
For questions or assistance regarding returns or refunds, please contact us:
JILL VORTEX LLC
Email: info@jillvortex.onl
Phone: (620) 263-5273